How to obtain my LabCollector's License? - LabCollector

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SUMMARY:

In the following Knowledge Base, you will find all the necessary steps to obtain your LabCollector license and unlock its full potential. From requesting and activating your license to updating it, we have detailed instructions and helpful tips to guide you through the process. Our goal is to make it as easy as possible for you to start using LabCollector to manage your lab’s data and streamline your research. Let’s get started!

Tips/hints

Don’t hesitate to reach out to our customer support team if you need any additional help or have any inquiries. To do so, feel free to open a ticket.

1. How to get your License?

2. Update your License

3. Manually request a License

1. How to get your License?

For v5.41 and above:

Note
  • When should you use the new Self-Service License generator?
    • You purchased a LabCollector license and this is your first-time installation.
    • You purchased some options to add to your current instance (e.g. more users, more groups, more custom modules, compliancy pack).
    • You installed a new version (in this case, please make sure your Support & Upgrade package is still valid).
  • When should you contact [email protected] to get your license?
    • You migrated your instance to a new server.

 

  • STEP 1
    • Log into your LabCollector as the Super Administrator.
    • Go to Admin > Other > Licence.
    • On the top right-hand side, pass the mouse over the Client Account, then click on Link Account.

  • STEP 2
    • Once you click on Link Account, a new window will pop up, prompting you to log into your Client Area.

    • Once you access your client area, you will be able to select amongst a list of services (most clients will only have one service available).
    • If you ever chose the wrong service, you can always go back to LabCollector and click on the button Edit your service ID.

  • STEP3
    • Finally, you can click on Get the license remotely to connect to the client area.

For v5.4 and below:

  • To generate a license after a migration, we will need your activation key, but also you can select your activation key within the menu.
  • To have access to your license number and your activation key, go to Admin > Other > License.
  • Once your License Manager opens. You should see “Running in Demo Mode!“.

  • Request directly by clicking on the “Send Request for License” button or copy your computer activation key and send it to [email protected] (needs to be a copy/paste and not a screenshot).
  • When you receive your new license, put it on “Enter the License Number you purchased” and press Save License.

2. Update your License

  • Once you have installed LabCollector, you can generate your license directly from your client area.
  • *Please refer to our Knowledge Base for Client area navigation.
  • You need to go to MYSERVICES -> YOUR LOCALLY INSTALLED LABCOLLECTOR.
  • You will then need to click on the + sign in order to open the panel for all installed services (LabCollector & add-ons).

  • Choose the service for which you want to update the license. For example, in the below image, we are updating the license for LSM add-on.

 

  • 1. You need to click on the refresh icon to update the license.
Note
You need to do the same steps as below, whether you need to add a license for LabCollector or an add-on. (Generally you will see the word “Demo” written in front of your LabCollector or Add-on. Hence you need to refresh, in order to change the license).

 

  • 2. As soon as you refresh, you will see a pop-up that will prompt you to add the “Activation key” in order to renew the license.
    *Please refer to our Knowledge Base for how to obtain activation key.
Note

If you have:

(a) purchased a new version upgrade of LabCollector or Add-on, and you want to renew the license. OR (b) you have shifted your LabCollector to a new computer or server, and want to renew licenses of your LabCollector and add-ons, then you can follow the same process. This is why you will see the warning, where it tells you that the old activation key will be invalidated.

 

  • 3. Here, you need to add the activation key of the add-on (as shown in the example above), or the activation key for LabCollector if you are renewing its license.
  • 4. Once done, click on “update“.

3. Manually request a License

  • If you want to request AgileBio to provide you a license, then click on the key icon.

  • 1. You need to add the activation code, which means the activation key.
    *Please refer to our Knowledge Base for how to obtain activation key.
  • 2. In case you are already a client and you are upgrading your LabCollector/add-on, then you can add your old license.
  • 3. The software can be selected from the drop down menu OR normally it would be selected by default.
  • 4. If you are a new client, then you can add your “Purchase order” number, or “quote” or “invoice” number.
  • 5. You can select the nature of the installation, depends if you are doing:
    • “first installation” (new client) or
    • “server change” (existing client who shifted LabCollector to a new computer or server) or
    • an “Update” (existing client who wants to upgrade LabCollector to a new version or a new license with extra users).
  • 6. You can add additional comments, notes or anything that you want to notify. For example, you are “updating” LabCollector or an add-on for 10 extra users and you already have 5 users.
  • 7. To accept that the previous activation key and license will be deactivated.
  • 8. Once done, you can send the request form to AgileBio, they shall send you your new license, which you need to paste in LabCollector.

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