Search Knowledge Base by Keyword
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HOW TO START WITH LABCOLLECTOR
- How does LabCollector interface look?
- How does a module generally look like?
- How to set up storage in LabCollector?
- What are fields in LabCollector?
- What are records in LabCollector & how to create them?
- How to start with Antibodies module?
- How to start with Chemical structures module?
- How to start with Document module?
- How to start with Electronic Lab Notebook (ELN)?
- How to start with Equipment module?
- How to start with Plasmids module?
- How to start with Primers module?
- How to start with Reagent & Supplies module?
- How to start with Sample module?
- How to start with Sequences module?
- How to start with Strains & Cells module?
- How to use Webinars add-on?
- How to mass update memorized records?
- How to use LabCollector for COVID-19 testing?
- Show all articles ( 4 ) Collapse Articles
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INSTALLATION
- How can I connect to LabCollector from another computer?
- LabCollector Installation Requirements for AWS
- How to install LabCollector using Docker?
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- How to move a whole installation to a new Windows server?
- How to run LabCollector server on a 64bits Windows machine?
- Install LabCollector with IIS on Windows Server
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- Clean the apache log manually to improve the speed.
- Switching to the ServerManager v2.5 (old way)
- Windows Installation Using Setup Wizard
- How to enable the soap.dll extension in LSMRemote using php file or LabCollector Server Manager (Windows)?
- How to use the LabCollector Server Manager?
- How to replicate LabCollector in real time with Windows Server Manager?
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- Apache Server/Web server doesn't run on Windows 10
- Clean the apache log manually to improve the speed.
- Clean the logs manually to improve the speed.
- ERROR in log: AH00052: child pid 3461 exit signal Segmentation fault (11)
- ERROR: Warning: mysql_connect(): Client does not support authentication protocol requested by server (…)
- How to make Java applets work again after upgrading to Java 7U51+?
- How to restore overwritten documents
- I have the message "Failed to connect to mySQL server. No Database found for this lab account". What can I do?
- My LabCollector or Add-on is very slow. Why and how to fix it?
- Unknown column “auto_name_mode” in “field list”: The error is occurring when I want to adjust existing records, make new records or import data. What can I do?
- URL issue
- When I add records or any values I have this message: "incorrect integer value: for column 'count' at row 1"
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- Give access to LabCollector to collaborators outside your network
- Can the database be separated from the system on which labcollector is installed?
- I have problems installing PHP and/or MySQL. Is there an alternative?
- Mysql Server memory usage optimization
- PHP extensions needed
- Rack scanners installation and connection with ScanServer
- System Requirements - Hosted options (FR/ENG)
- What are PHP and MySQL? Do I need to have PHP & MySQL?
- How to migrate LabCollector to new Linux Server?
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GENERAL
- What is LabCollector?
- How do I install LabCollector? Where can I find the install.exe file?
- System Requirements - Hosted options (FR/ENG)
- How does the remotely hosted version work?
- Can I use LabCollector on a single computer? Can I install it on a web server?
- If I purchase ONE license, do I need to purchase additional licenses for other computers in my lab network?
- Client Area Tutorial
- LabCollector support
- What are the FDA requirements for software to comply with GxP guidelines?
- Do I need to purchase all modules? Can I use only the primers module?
- Icons meaning (EN/FR) V.6.0
- Icons meaning (EN/FR)
- How do I search in LabCollector?
- Can I see/list all records in a module?
- How do I print records?
- How to add panels to LabColletor v6.0?
- How to create tubes with storage and mark their usage? (v6.0)
- How to create and set alerts for tubes? (v6.0)
- Label network printers and roll types
- Show all articles ( 4 ) Collapse Articles
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BASIC FEATURES
- Export and print models
- How do I add multiple records without data import
- How do I link records and for what purpose?
- How do you create or edit records? (FR/EN)
- Icons meaning (EN/FR)
- Icons meaning (EN/FR) V.6.0
- Reagents & Supplies Link what is the purpose?
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- What can I do with the default fields?
- Can I add a custom module to fit my specific needs?
- Custom field types
- How do you create a custom field? (For v5.2 and below)
- How do you create a custom field? For version 5.2 onwards
- Custom field: Field category option version 5.2x
- Custom fields: Tab Analysis option
- How do I customize record options?
- How do I use a Read-only field?
- How to customize LabCollector login page colors?
- How to change the language & name of custom fields?
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- What is a CSV file?
- Import your data (v6.0)
- Import your data (5.3 version and above)
- How to delimit data csv for data import?
- What are the default fields values while importing data? v6.0
- How do I format the date value as yyyy-mm-dd or yy-mm-dd to import?
- Import your samples and associated storage in 3 steps
- Import and manage your Reagent & Supplies V5.3 and above
- Importer ma BDD EndNote dans LabCollector (FR)
- How to solve errors while importing data
- How to mass update memorized records?
- How to import comments with line breaks and troubleshoot special characters?
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- What are user level permissions?
- How do you use versioning? v5.31 and below
- How do you use versioning? v5.4 and above
- How to manage users (v5.31 and below)
- How to manage users (v5.4 and above)
- How to use AD or LDAP for login authentication?
- What are group policies and how to use them?
- What are group policies and how to use them? v5.4 and above
- What are group policies and how to use them? v6.0 and above
- How to manage users? (v.6.032+)
- How to configure access permissions?
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MODULES
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- Articles coming soon
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- How to start with Reagent & Supplies module?
- Reagent & supplies preferences (v6.03)
- Reagent & supplies preferences
- How do I create alerts for chemical and equipment?
- How do I create alerts with lots? (v6.0)
- Manage your reagent lots (v6.0)
- Manage your reagent lots
- How to dispose of a lot?
- Risk codes
- How do I manage vendors and sellers?
- How do I print risk and safety data information?
- Import and manage your Reagent & Supplies V5.3 and above
- Manage storage for Reagent & Supplies module
- Manage storage for Reagent & Supplies module (v6.0)
- GHS Hazard Pictograms, Mandatory Safety Signs and the NFPA Hazard Rating System
- How to Use SDS Maker?
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- Articles coming soon
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- Articles coming soon
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- How do I create alerts for chemical and equipment?
- How to activate and set different types of Equipment alerts? (v6.0)
- How to activate and set different types of Equipment alerts? (v5.4 and below)
- How to add a new category and record in equipment module? (v6.0)
- How to add a new category and record in equipment module? (v5.4 and below)
- How to add control chart for calibration maintenance of equipment?
- How to Add/Edit Maintenance for Equipment? (v6.0+)
- How to add/edit maintenance for equipment (v5.4 and below)
- How to export equipment maintenance report?
- What are the options in "display maintenance" section of equipment. (v5.4 and below)
- What are the options in "display maintenance" section of equipment. (v6.0)
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- Articles coming soon
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ADD-ONS
- What are Add-ons?
- Fly Stock Manager
- What's Weight Tracker Add-On? How To Use It?
- Custom Field File Upload
- What is e-catalog add-on? And how to use it?
- Lab Cross Search
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- How to start with LSM?
- LSM Usage Guide – From Job Request to Results Reporting
- Test the LSM API
- Insert the LSMremote application in your website
- How to Perform a Paternity/Relationship Genetic Test using LSM?
- Introduction to HL7 and how to use it in LSM
- LSM Job List Icons - What do they mean?
- LSM: How to Group Test Results by Specialty?
- Lot-Sample Linking in LSM for Quality Control
- LSM: Trending and Job Charts
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- 1st step: Create users and requesters
- How to send samples from LabCollector to a LSM job
- How to link a custom module to LSM?
- How to manage case records (patients, animals...) in LSM?
- How to re-order/re-arrange job & sample custom fields in LSM?
- How to manage ranges in LSM?
- How to restart a job in LSM?
- I’m able to add a new job with no problems but when I try to start it I can’t do it. The following error appears: Error loading XML document: data/bl/bl-job.php. What’s the problem?
- How to accept jobs in LSM?
- How to create & execute a job in LSM?
- How to create version of test in LSM?
- How to import CSV with samples and tests in LSM?
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- 5th step: Result and invoice template
- How to generate Reports in LSM?
- How to create a processing report in LSM?
- How to Generate Invoices Report Template in LSM?
- How to create a Chain Of Custody (CoC) report and use it LSM & LSMRemote?
- How to use text editor to create a report template in LSM?
- Report tags in LSM for result/invoice/CoC/batch templates?
- Correction/Amendement actions in LSM report
- How to print and follow multiple reports/CoC's in LSMRemote?
- Error loading big reports in LabCollector
- Error loading big reports in LSM
- How to configure header & footer in LSM report/CoC/invoices? (from v4.057+)
- What's the purpose of the report unique ID barcode?
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- Articles coming soon
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- LSMRemote (v6.0) registration, login and other options
- LSMRemote installation steps & Integration into the website ? (v4.0)
- LSMRemote configurable options (v4.0)
- How to configure new fields, submit a job in LSMRemote & view it in LSM?
- How to search in LSMRemote?
- How to create a token for report access for patient/client using LSMRemote?
- How to generate CoC Manifest with integrated labels?
- How to print and follow multiple reports/CoC's in LSMRemote?
- Patient pre-registration configuration and LSMRemote portal connection
- How to do job pre-registration from the LSMRemote portal?
- How to integrate appointments scheduling in LSMRemote?
- How to enable the soap.dll extension in LSMRemote using php file or LabCollector Server Manager (Windows)?
- How to import jobs using LSMRemote?
- How to configure kit and activate it in LSMRemote?
- How to print in bulk the barcodes using LSMRemote?
- How to enable the soap.dll extension in LSMRemote using php file on Linux?
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- OW-Server ENET manual
- OW-Server Quick start guide
- OW-Server WiFi manual
- Quick WiFi configuration for OW-Server WiFi
- Conversion method from mA reads to specific Unit for data logger probe?
- How to setup your Data Logger in LabCollector?
- How to Install Sensors on ULT Freezers?
- How to Setup Alerts in Data Logger?
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- How to create a Book, add an Experiment and a Page?
- What is inside a Book?
- What is inside an Experiment?
- Whats inside ELN Page?
- How do I print from ELN?
- ELN Workflows
- ELN templates
- TIFF Image usage
- How to electronically sign the ELN pages?
- How to add a microplate in ELN Page?
- How to add a reagents/solutions recipe in ELN?
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- ELN - Zoho Spreadsheet Help Guide
- Graph in Flat spreadsheet
- How to change the language of ZOHO excel in ELN?
- How to replicate/import your excel in ELN?
- How to use spreadsheets?
- What is Flat & Zoho Spreadsheet Editor & how to enable it?
- How to use Flat spreadsheet & formulas in it?
- How to make graph in Flat Spreadsheet?
- What can be copy pasted from excel into Flat spreadsheet?
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- Sample-receiving add-on : Project configuration settings
- How to create & process a package in Sample receiving add-on?
- How to perform pooling in sample receiving add on?
- How to process plates in sample receiving add-on?
- How to view samples created in sample receiving add-on into a module?
- How to add samples created in sample receiving into Workflow add-on?
- How to connect and send samples from 'sample receiving' to do tests in 'LSM'?
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MOBILE APPS
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- Articles coming soon
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INTEGRATION
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API
- Introduction to LabCollector API
- API for LabCollector (v5.4+)
- API for ELN (v1)
- How to test the LabCollector REST API?
- API error messages
- API: How to create boxes or plates?
- Test the Lab Service Manager API
- Webservice/API Apache setup
- How to set up your Web Services API?
- What's Swagger UI? How to access it & test out API endpoints?
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TOOLS
- How do you install NCBI blast executable to use in LabCollector?
- How to setup and use Recipe Manager (old version)
- How to manage memorized items?
- Purchase order management - A to Z
- Purchase order management – A to Z (v 6.0+)
- Recipe Manager (v6.0)
- Samples batch tool (Rack scanner)
- How to use Mass Record Updater?
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UTILITIES / MIDDLEWARE
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- How to download and Install File connector v2.2? (Labcollector v6.0 )
- How to install Fileconnector in Mac OS? (Labcollector v6.0 )
- Editing a file using File Connector
- How to use a specific software to open certain types of files in fileconnector? (Labcollector v6.0 )
- How to use Fileconnector in Mac OS?
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- How to setup and configure Scan Server with LabCollector?
- Samples batch tool (Rack scanner)
- The rack barcode on top or as third element in lines?
- How to open CSV in UTF8 in Excel?
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PRINTING
- How to configure printer with LabCollector?
- How to connect USB printer to LabCollector?
- Direct Printing Compatibility (All Printers Support Generic PDF Label Printing)
- Label network printers and roll types
- Barcode label generation and printing
- How do I print barcode labels?
- How do I print box maps?
- How do I print records?
- How do I print risk and safety data information?
- How do I print storage records
- How to print labels on HTTPS environment?
- How to best configure your PDA N5000 for LabCollector use
- How can I configure my barcode scanner AGB-SC1 CCD?
- How can I configure my barcode scanner HR200C ?
- How do I configure FluidX to support ScanServer?
- Barcode Printer Connection Time Out
- AGB-W8X Manual for barcode scanning
- How to set up your Printers & Labels?
- How to Increase Label Print Quality in LabCollector?
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STORAGE
- How to set up storage in LabCollector?
- How to create boxes/drawers/racks in storage equipment?
- How to create box models for storage?
- How to replicate and duplicate boxes in storage?
- How to store and manage straws? (EN/FR)
- How Do I Add Samples to a Specific Freezer, Shelf or Other Part of the Storage System?
- How do I get out samples from a specific freezer?
- Manage storage for Reagent & Supplies module
- How to organize Storage Browser?
- How do I print box maps?
- How do I print storage records
- Storage Check-in/out System
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COMPLIANCY
- What is in the Compliancy Pack?
- How do I use a Read-only field?
- What are the FDA requirements for software to comply with GxP guidelines?
- FDA CFR21 part 11 product checklist
- ISO 17025 compliancy requirements
- How do you use versioning? v5.31 and below
- How do you use versioning? v5.4 and above
- Should I lock, archive or delete records?
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SUPPORT
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SETTINGS
- How to configure Apache to work with Office 2007 and higher?
- How to speed up your LabCollector? (EN/FR)
- PHP extensions needed
- Speed your local network
- TIFF Image usage
- Time stamp in the records showing incorrect time.
- How to configure SMTP to use OAuth 2.0 (Microsoft & Gmail)?
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- LabCollector General setup
- LabCollector General setup - v5.4
- LabCollector General Setup 5.2
- LabCollector General setup-v6.0
- Login Options & php requirements for LDAP/SSO
- How to set up your LabCollector's general settings, logo & modules' names?
- How to configure your Proxy, Task Scheduler and Email options?
- How to configure your module search & form options?
- How to configure your Homepage external links?
- How to set up your News Feed?
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- Error loading big reports in LabCollector
- Fields with scroll bar don't work with Safari, what can I do?
- I can't manage to view box scheme in Safari, why?
- I get the error: "The program can't start because MSVCR110.dll is missing from your computer. Try reinstalling the program to fix this problem" when installing or updating LabCollector for Windows
- Issue in upload file: look at your PHP configuration
- Module search fails with 404 error or request too long
- When I want to import large files, nothing happens?
- Why do I have the error “MySQL server has gone away” on file upload?
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NEW KB OF THE MONTH
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RECORDED PRESENTATIONS
LabCollector General setup
LabCollector system comes with as much as possible ready-to-use environment, but some setup and configurations are needed to adapt it to your lab scheme.
From the setup page, located on Admin > Other > Setup, define several setups for the general functioning and interface of LabCollector.
Login and LDAP options
There are two access modes, defined in Admin > Setup > Login and LDAP option.
- Semi-open: In this configuration, data browsing are open to anyone accessing LabCollector. However administration tasks are always password protected.
- Fully locked: In this configuration, any access to LabCollector requires login authentication.
LabCollector can manage authentication and login in three ways:
– Password protect Access for browsing purposes option: with YES, you define total login protection, with NO you indicate a semi-open system in which data browsing and search is unrestricted. Administration is always password protected.
– Block user accounts after 3 failed login attempts option: with YES, if a user fails three times in his password, his account will be blocked and the super-administrator will be required to unlock it.
– LDAP system: If you have a network using LDAP or Active Directory (AD) for users profile management, you can use it in LabCollector also. LabCollector login process will then check login/password validity on the LDAP or AD server. It works with standard LDAP protocol and only uses LDAP server and domain. If you use LDAP system, you will not have to enter passwords in users’ profiles as those are managed on the LDAP/AD server.
Users and Staff LDAP/AD can be directly imported: Admin > Users & Staff > Import from LDAP/AD.
You can also choose between two password encryption modes: legacy (old one) or SHA-256. With this last one, all characters are available and a double password confirmation on super-administrator and new users is requested.

Proxy, Tasks Scheduler and Email alerts settings
Proxy:
If your internet access is protected by a cache or proxy server, you need to configure this option in LabCollector if you want to benefit from external tools like the RSS feeds reader or the NCBI GenBank importer.
Tasks Scheduler (for Linux and Windows):
CRON is an automatic task system on Linux used for executing some tasks at specific intervals without your intervention every time (We use the Windows schtasks engine on Windows servers). For example, you can create a task to send your email alerts every day at 11:00pm. If you do that, the CRON manager sends email every day at 11:00pm until all the emails will be finished. If you want to send them monthly, you can schedule it. You can schedule any script making it easy to automatically import data, automatic reporting, etc. This task system is also use by our DATA LOGGER add-on.
CRON info > tasks hour: only for daily, weekly and monthly period.
Weekly: on each Monday. Monthly: on each first day of the month.
Email alerts settings:
LabCollector has an internal alert system for minimum lots quantities, lots validity and equipment maintenance (See general manual for more information). This can help your lab maintain routine tasks on time.
If you want alerts to be sent by email, you need to define email alerts settings here:
– FROM: A valid email from the administrator that is used on from field of the email header.
– TO: All email addresses to which alerts should be sent. One address per line.
– SMTP: On windows servers you need to indicate a valid SMTP server (outgoing email server) that will be used to send the emails. The SMTP server must accept mails from your LabCollector server or sender email address (the one set it FROM field). Usually on Linux servers you don’t need to set this if you have a mail server setup (like sendmail or qmail) which is mostly the case.
Use the tasks scheduler to define the frequency of sending emails and to automate this task.
Label network printers and roll types
LabCollector is capable to print barcode labels easily (see chapter 7-7-3 from general manual). On this page, you can define printers with EPL and JSCRIPT language like Zebra, Brady or CAB and label roll types.
To add a label roll type, you have to fill the form with the required information: roll name and label size (use the size format indicated). If you want to define this roll type as a default you need to check the default box.
You can indicate that a label roll has 2 columns with the W2 parameter (width 2). Positive size will be considered as a left position and negative a right position. W2 size will add to W width of main label.
Parameters:
Size format: W:nn/H:nn/LM:nn/G:nn
(W: label Width, H: Label Height, LM: Left Margin, G: vertical Gap [optional: W2: second label/column from left (+) or right (-) border])
Units: mm (no pixels, no inches). Always round to lower
Rack Scanners
For Sample’s batch tools users, a scanner has to be registered.
You have to fill the form with the required information. To find the IP address of the PC connected to the scanner, launch the command prompt, type ipconfig/all. The IP number is listed under IPv4 Address. By default, the port is 5151.
For more information refer to the KB-Rack scanner installation.
Web Services API
A new range of applications based on your LabCollector can be imagined and developed. Using LabCollector as a backend database, the laboratory can provide remote information in external catalogs, biological resources, etc. Web or mobile tools can be turned to reality. For more information please refer to this page and manual.
Lab name, logo, modules name, google translation
In this section, you can change Lab name and logo.
Language options are also possible as the google automatic translation option for multilingual interface to use LabCollector with a selected language. To do that, just tick the box “Google interface translation”. LabCollector interface will be translated by google.
If you use special characters in your data, thick the box to have the possibility to export them in CSV.
You can also organized and renamed modules icons on the home page. Modules’ icons can be rearranged by clicking and dragging them up or down. You can also hide modules that you don’t need. The number of search results shown per page can be changed.
Export Setup & Models
Models can be created to export data from the different modules. Give a name to your model; choose fields that you want to export and the file format. You can choose between html, CSV, XML, Excel and pdf. Use these models to export your result search in each module.
Once created, you can edit your models and change criterions.
Upload / Add Add-ons
Download add-ons that you need on LabCollector, and simply upload the zip file on this page. Go in the add-on from home page and continue the installation.
Home page links
Unlimited external links positions on the home page can be defined in this section. They are like bookmarks for which you can define an icon. It is useful for intranet or websites that your lab commonly uses.
You can also create favorite site links through Tools > Lab Bookmarks > Add new bookmarks.
RSS feeds reader
RSS feeds are now widely used on internet Portals. They are URLs pointing to XML-based content. Generally used for news, they allow insertion of those contents on third party websites. With LabCollector you can keep informed of actualities in your lab interests directly from home page. For example scientific journals can provide current contents headlines or you can list biotechnology news lines or last equipment promotions from your sellers, etc.
By default we publish LabCollector’s news topics (to keep you informed of our news and suggestions). But once you define RSS entries, you can change default RSS feed.

