Guide to LabCollector for new Clients! - LabCollector

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Guide to LabCollector for new Clients!

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SUMMARY:

Once you have purchased LabCollector and the payment has been done, you need to follow certain steps to install or start with LabCollector. Once your a client, you will fall under 2 categories, where you need to follow appropriate steps.

1. On-Premise Clients

  • a. Registration in Client area & LabCollector download
  • b. LabCollector Installation
  • c. Obtaining license 

2. Online/SAAS Clients

1. On-Premise Clients

a. Registration in Client area & LabCollector download

  • You need to login first time as a client (with first time password given by AgileBio) on Client area in order to download LabCollector.
  • The respective sales person shall give you the first time password for logging in the client area.
  • You need to then download LabCollector and the respective add-ons that you have purchased.
  • *Please refer to our Knowledge Base for Client area navigation.

 

b. LabCollector Installation

  1. On-premise are clients that install LabCollector on their own institute servers (Locally).
  2. For installation there will be 2 scenarios:
    1. Scenario i: Paid installation: If you have paid for AgileBio’s team assistance for installation of LabCollector, then AgileBio shall hold a meeting and assist during the installation process.
    2. Scenario ii: Unpaid installation: If you have not paid for AgileBio’s installation assistance from then your own IT team shall help you with the installation.
      *Please refer to our Manual and Knowledge Base for installation of LabCollector in Mac, Linux or Windows.
      *NOTE: In case you need encounter an issue during installation, then please raise a ticket from our ticket portal for faster and better support.
  3. You can also get help from our Knowledge Base , demo webinar & online manual for installation and configuration.
  4. *NOTE: In case of an issue please raise a ticket from our ticket portal for the issue for faster and better support.

 

b. Obtaining license 

  • Once you have installed the LabCollector, you can generate your license directly from client area.
  • *Please refer to our Knowledge Base for Client area navigation.
  • You need to go to MYSERVICES -> YOUR LOCALLY INSTALLED LABCOLLECTOR
  • *Please refer to our Knowledge Base for obtaining a license.

2. Online/SAAS Clients

  1. On-premise are clients that install LabCollector on AgileBio’s servers.
  2. Hence, once you are a client, AgileBio shall provide you with your LabCollector instance link and a first time password.
  3. If you want to update a new password then you can reset your password after the first login by going to LABCOLLECTOR -> ADMIN -> MANAGE USERS.
  4. You can also get help from our Knowledge Base , demo webinar & online manual for installation and configuration.
  5. *NOTE: In case of an issue please raise a ticket from our ticket portal for the issue for faster and better support.

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