Search Knowledge Base by Keyword
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- How does LabCollector interface look like?
- How does a module generally look like?
- How to set up storage in LabCollector?
- What are fields in LabCollector?
- What are records in LabCollector & how to create them?
- How to start with Antibodies module?
- How to start with Chemical structures module?
- How to start with Document module?
- How to start with Electronic Lab Notebook (ELN)?
- How to start with Equipment module?
- How to start with Plasmids module?
- How to start with Primers module?
- How to start with Reagent & Supplies module?
- How to start with Sample module?
- How to start with Sequences module?
- How to start with Strains & Cells module?
- How to install an Add-on?
- How to use Webinars add-on?
- How to mass update memorized records?
- Show all articles ( 4 ) Collapse Articles
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- How to move a whole installation to a new Windows server?
- How to run LabCollector server on a 64bits Windows machine?
- Install LabCollector with IIS on Windows Server
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- Clean the apache log manually to improve the speed.
- Switching to the ServerManager v2.5 (old way)
- Windows Installation using setup wizard
- How to enable the soap.dll extension using php file or LabCollector Server Manager (Windows)?
- How to use the LabCollector Server Manager?
- How to replicate LabCollector in real time with Windows Server Manager?
- LabCollector Server Manager Upgrade (Windows)
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- Articles coming soon
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- Apache Server/Web server doesn't run on Windows 10
- Clean the apache log manually to improve the speed.
- Clean the logs manually to improve the speed.
- ERROR in log: AH00052: child pid 3461 exit signal Segmentation fault (11)
- ERROR: Warning: mysql_connect(): Client does not support authentication protocol requested by server (…)
- How to make Java applets work again after upgrading to Java 7U51+?
- How to restore overwritten documents
- I have the message "Failed to connect to mySQL server. No Database found for this lab account". What can I do?
- My LabCollector or Add-on is very slow. Why and how to fix it?
- Unknown column “auto_name_mode” in “field list”: The error is occurring when I want to adjust existing records, make new records or import data. What can I do?
- URL issue
- When I add records or any values I have this message: "incorrect integer value: for column 'count' at row 1"
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- Give access to LabCollector to collaborators outside your network
- How can I connect to LabCollector from another computer?
- Can the database be separated from the system on which labcollector is installed?
- I have problems installing PHP and/or MySQL. Is there an alternative?
- Mysql Server memory usage optimization
- PHP extensions needed
- Rack scanners installation and connection with ScanServer
- System Requirements - Hosted options (FR/ENG)
- What are PHP and MySQL? Do I need to have PHP & MySQL?
- How to migrate LabCollector to new Linux Server?
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- How to use LabCollector for COVID-19 testing?
- What are fields in LabCollector?
- How to start with LSM?
- LSMRemote installation steps & Integration into the website ? (v4.0)
- LSMRemote configurable options (v4.0)
- How to configure new fields, submit a job in LSMRemote & view it in LSM?
- How do you create a custom field?
- Custom field types
- How to create a token for report access for patient/client using LSMRemote?
- How to send token and released result report SMS notification using Twilio?
- How to use text editor to create a report template in LSM?
- Dynamic fields in LSM for result/invoice/CoC/batch report templates?
- How to create a Chain Of Custody (CoC) report and use it LSM & LSMRemote?
- How to generate Invoices report template in LSM?
- How to generate CoC Manifest with integrated labels?
- Can I add a custom module to fit my specific needs?
- How to connect and send samples from 'sample receiving' to do tests in 'LSM'?
- How to view samples created in sample receiving add-on into a module?
- How to process plates in sample receiving add-on?
- How to create & process a package in Sample receiving add-on?
- How to perform pooling in sample receiving add on?
- Show all articles ( 6 ) Collapse Articles
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- What is LabCollector?
- How do I install LabCollector? Where can I find the install.exe file?
- System Requirements - Hosted options (FR/ENG)
- How does the remotely hosted version work?
- Can I use LabCollector on a single computer? Can I install it on a web server?
- How do I obtain my license?
- If I purchase ONE license, do I need to purchase additional licenses for other computers in my lab network?
- Client area tutorial - NEW!
- Client area tutorial
- LabCollector support
- What are the FDA requirements for software to comply with GxP guidelines?
- Do I need to purchase all modules? Can I use only the primers module?
- Icons meaning (EN/FR) V.6.0
- Icons meaning (EN/FR)
- How do I search in LabCollector
- Can I see/list all records in a module?
- How do I print records?
- How to add panels to LabColletor v6.0?
- How to create tubes with storage and mark their usage? (v6.0)
- How to create and set alerts for tubes? (v6.0)
- Label network printers and roll types
- Show all articles ( 6 ) Collapse Articles
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- Export and print models
- How do I add multiple records without data import
- How do I link records and for what purpose?
- How do you create or edit records? (FR/EN)
- Icons meaning (EN/FR)
- Icons meaning (EN/FR) V.6.0
- Naming samples for biobanking
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- What can I do with the default fields?
- Can I add a custom module to fit my specific needs?
- Custom field types
- How do you create a custom field?
- How do you create a custom field? For version 5.2 onwards
- Custom field: Field category option version 5.2x
- Custom fields: Tab Analysis option
- How do I customize record options?
- How do I use a Read-only field?
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- What is a CSV file?
- Import your data (v6.0)
- Import your data (5.3 version and above)
- How to delimit data csv for data import?
- What are the default fields values while importing data? v6.0
- How do I format the date value as yyyy-mm-dd or yy-mm-dd to import?
- Import your samples and associated storage in 3 steps
- Import and manage your Reagent & Supplies V5.3 and above
- Importer ma BDD EndNote dans LabCollector (FR)
- How to solve errors while importing data
- How to mass update memorized records?
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- What are user level permissions?
- How do you use versioning? v5.31 and below
- How do you use versioning? v5.4 and above
- How to manage users (v5.31 and below)
- How to manage users (v5.4 and above)
- How to use AD or LDAP for login authentication?
- What are group policies and how to use them?
- What are group policies and how to use them? v5.4 and above
- What are group policies and how to use them? v6.0
- How to manage users? (v.6.032+)
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- Articles coming soon
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- How to start with Reagent & Supplies module?
- Reagent & supplies preferences (v6.03)
- Reagent & supplies preferences
- How do I create alerts for chemical and equipment?
- How do I create alerts with lots? (v6.0)
- Manage your reagent lots (v6.0)
- Manage your reagent lots
- How to do lot disposal
- Risk codes
- How do I manage vendors and sellers?
- How do I print risk and safety data information?
- Import and manage your Reagent & Supplies V5.3 and above
- Manage storage for Reagent & Supplies module
- Manage storage for Reagent & Supplies module (v6.0)
- Manage your lab equipment and follow their maintenance (v5.4 & below)
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- Articles coming soon
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- Articles coming soon
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- How do I create alerts for chemical and equipment?
- How to activate and set different types of Equipment alerts? (v6.0)
- How to activate and set different types of Equipment alerts? (v5.4 and below)
- How to add a new category and record in equipment module? (v6.0)
- How to add a new category and record in equipment module? (v5.4 and below)
- How to add control chart for calibration maintenance of equipment?
- How to add maintenance and activate alert for a equipment (v6.0)
- How to add/edit maintenance for equipment (v6.0)
- How to add/edit maintenance for equipment (v5.4 and below)
- How to export equipment maintenance report?
- What are the options in "display maintenance" section of equipment. (v5.4 and below)
- What are the options in "display maintenance" section of equipment. (v6.0)
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- Articles coming soon
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- How to start with LSM?
- LSM Usage Guide – From Job Request to Results Reporting
- How to set up link between LSM and receiving add-on?
- Insert the LSMremote application in your website
- LSM - Test the LSM API
- Test the LSM API
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- 1st step: Create users and requesters
- How to send samples from LabCollector to a LSM job
- How to link a custom module to LSM?
- How to manage case records (patients, animals...) in LSM?
- How to re-order/re-arrange job & sample custom fields in LSM?
- How to manage range in LSM?
- How to restart a job in LSM?
- I’m able to add a new job with no problems but when I try to start it I can’t do it. The following error appears: Error loading XML document: data/bl/bl-job.php. What’s the problem?
- How to accept jobs in LSM?
- How to create & execute a job in LSM?
- How to create version of test in LSM?
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- 5th step: Result and invoice template
- How to generate Reports in LSM?
- How to create a processing report in LSM?
- How to generate Invoices report template in LSM?
- How to create a Chain Of Custody (CoC) report and use it LSM & LSMRemote?
- How to use text editor to create a report template in LSM?
- Dynamic fields in LSM for result/invoice/CoC/batch report templates?
- Correction/Amendement actions in LSM report
- How to print and follow multiple reports/CoC's in LSMRemote?
- Error loading big reports in LabCollector
- Error loading big reports in LSM
- How to configure header & footer in LSM report/CoC/invoices? (from v4.057+)
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- LSMRemote (v6.0) registration, login and other options
- LSMRemote installation steps & Integration into the website ? (v4.0)
- LSMRemote configurable options (v4.0)
- How to configure new fields, submit a job in LSMRemote & view it in LSM?
- How to search in LSMRemote?
- How to create a token for report access for patient/client using LSMRemote?
- How to generate CoC Manifest with integrated labels?
- How to print and follow multiple reports/CoC's in LSMRemote?
- Patient pre-registration configuration and LSMRemote portal connection
- How to do job pre-registration from the LSMRemote portal?
- How to integrate appointments scheduling in LSMRemote?
- How to enable the soap.dll extension using php file or LabCollector Server Manager (Windows)?
- How to import jobs using LSMRemote?
- How to configure kit and activate it in LSMRemote?
- How to print in bulk the barcodes using LSMRemote?
- How to pay using LSMRemote Stripe or PayPal?
- Show all articles ( 1 ) Collapse Articles
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- Articles coming soon
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- How to start with Electronic Lab Notebook (ELN)?
- ELN LabCollector principles
- ELN page content. What's inside?
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- How to create a Book, add an Experiment and a Page?
- What is inside a Book?
- What is inside an Experiment?
- Whats inside ELN Page?
- How do I print from ELN?
- ELN Workflows
- ELN templates
- TIFF Image usage
- How to electronically sign the ELN pages?
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- ELN - Zoho Spreadsheet Help Guide
- Graph in Flat spreadsheet
- How to change the language of ZOHO excel in ELN?
- How to replicate/import your excel in ELN?
- How to use spreadsheets?
- What is Flat & Zoho Spreadsheet Editor & how to enable it?
- How to use Flat spreadsheet & formulas in it?
- How to make graph in Flat Spreadsheet?
- What can be copy pasted from excel into Flat spreadsheet?
- How make graphs in ELN Spreadsheet?
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- Articles coming soon
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- Articles coming soon
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- Articles coming soon
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- Sample-receiving add-on : Project configuration settings
- How to create & process a package in Sample receiving add-on?
- How to perform pooling in sample receiving add on?
- How to process plates in sample receiving add-on?
- How to view samples created in sample receiving add-on into a module?
- How to add samples created in sample receiving into Workflow add-on?
- How to connect and send samples from 'sample receiving' to do tests in 'LSM'?
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- How to download and Install File connector v2.2? (Labcollector v6.0 )
- How to install Fileconnector in Mac OS? (Labcollector v6.0 )
- Editing a file using File Connector
- How to use a specific software to open certain types of files in fileconnector? (Labcollector v6.0 )
- How to use Fileconnector in Mac OS?
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- How to setup and configure Scan Server with LabCollector?
- Samples batch tool (Rack scanner)
- The rack barcode on top or as third element in lines?
- How to open CSV in UTF8 in Excel?
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- How to configure printer with LabCollector?
- How to connect USB printer to LabCollector?
- Compatible Label printers
- Label network printers and roll types
- Barcode label generation and printing
- How do I print barcode labels?
- How do I print box maps?
- How do I print records?
- How do I print risk and safety data information?
- How do I print storage records
- How to print labels on HTTPS environment?
- How to best configure your PDA N5000 for LabCollector use
- How can I configure my barcode scanner AGB-SC1 CCD?
- How can I configure my barcode scanner HR200C ?
- How do I configure FluidX to support ScanServer?
- Barcode Printer Connection Time Out
- AGB-W8X Manual for barcode scanning
- Show all articles ( 2 ) Collapse Articles
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- How to set up storage in LabCollector?
- How to create boxes/drawers/racks in storage equipment?
- How to create box models for storage?
- How to replicate and duplicate boxes in storage?
- How to store and manage straws? (EN/FR)
- How Do I Add Samples to a Specific Freezer, Shelf or Other Part of the Storage System?
- How do I get out samples from a specific freezer?
- Manage storage for Reagent & Supplies module
- How to organize Storage Browser?
- How do I print box maps?
- How do I print storage records
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- What is in the Compliancy Pack?
- How do I use a Read-only field?
- What are the FDA requirements for software to comply with GxP guidelines?
- FDA CFR21 part 11 product checklist
- ISO 17025 compliancy requirements
- How do you use versioning? v5.31 and below
- How do you use versioning? v5.4 and above
- Should I lock, archive or delete records?
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- How to configure Apache to work with Office 2007 and higher?
- How to speed up your LabCollector? (EN/FR)
- PHP extensions needed
- Speed your local network
- TIFF Image usage
- Time stamp in the records showing incorrect time.
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- Error loading big reports in LabCollector
- Fields with scroll bar don't work with Safari, what can I do?
- I can't manage to view box scheme in Safari, why?
- I get the error: "The program can't start because MSVCR110.dll is missing from your computer. Try reinstalling the program to fix this problem" when installing or updating LabCollector for Windows
- Issue in upload file: look at your PHP configuration
- Module search fails with 404 error or request too long
- When I want to import large files, nothing happens?
- Why do I have the error “MySQL server has gone away” on file upload?
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- Client area tutorial - NEW!
- How to create tubes with storage and mark their usage? (v6.0)
- How to upload/import data in plasmid & sequence modules?
- LabCollector General setup-v6.0
- Purchase order management – A to Z (v.6.0)
- SMS alert setup in Data logger
- Different tools/options in Plasmid Map Editor?
- How to set up link between LSM and receiving add-on?
- How to use 'Plasmid Map Editor'?
You are here:
← All Topics
SUMMARY:
Lab Service Manager (LSM) add-on is the perfect application for service core & test labs.
When starting LSM usage, it is essential to start with customization steps. You need to create accounts for your staff, customers, results parameters, assays catalog and more
These items interact with each other in multiple ways, therefore the order of steps for the initial setup is important.
Some portions of the LSM cannot be customized without first setting up others.
Please see our KB to see how to start LSM.
Hence, to set up the contacts:-
1.Create Requesters
2.Create Users
- Add
- Import
- User options

1. Create Requesters
- Requesters refer to your clients, partners… these are the people or organizations that will request or submit jobs (tests for their samples).
- The requesters may be internal as well.
Note: that an LSM user set as a customer/requester can only submit jobs and retrieve results.
- To create requesters go to LSM -> ADMIN -> CONTACTS -> REQUESTERS.
- Click on “Add” and fill out the form. General information section is followed by two tabs used for billing and shipping purposes, and a third tab used for specifying the projects that a requester has.
*Below is a prefilled form just to provide an example.
- 1. You cad the code for the requester as you require.
- 2. The name of the requester.
- 3. Name of the institute or company.
- 4. Here you can add notes about the institute.
- 5. You can choose how the requester wants to receive the report.
- 6. Here you can add the tax or Vat (Value added tax) number for the requester.
- 7. You can add discount percentage.
- 8. Prefix is what you would like to add before each job number. it can help you differentiate between different jobs from different requesters.
– See option D – JOBS below. You will see the prefix added under job number. - 9. API token helps you to connect LSM report to the I-Collector instrument connector.
- 10. Here you can add the billing address of the requester. This address can be included in the invoices template you make.
- 11. You can add a contact person, is any for the requester or billing information.
- Click on “Save” to finish.
- A. You can also add a shipping address if it is different from the billing address, by clicking on “Shipping” tab.
- B. “Projects” tab allows you to see the ongoing projects (if any) with the requester.
- Once you save the requester and start executing jobs from them and creating invoices, you will see information under 3 new tabs.
- C. Here you will see all the Users (from the next section point 4) who is connected to the respective requester.
- D. When you execute jobs related to the requested, you will see the list of the same here.
- E. When you finish a job and f you have adjusted the cost of the test, you will see the invoices of the jobs related to the requester here.
*Please our KB on how to do invoices in LSM.
2. Create Users
- A user is someone ho has access to LSM and will work on the jobs (test). It can be a technician or a validator like lab supervisor, etc.
- You can add a users using 2 methods in LSM.
- Add user
- Import users
- A user account (login and password) is required to have access to the LSM platform.
- Users may be added within the LSM only, or they may be imported from the user list of the main portion of LabCollector.
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Add User
- You can use this feature if your user doesn’t already exist in LabCollector.( LABCOLLECTOR -> ADMIN -> USERS & STAFF -> MANAGE USERS)
- To create requesters go to LSM -> ADMIN -> CONTACTS -> USERS.
- Select Add and complete the form to create a customer/client
- *Below is a prefilled form just to provide an example.
- 1 & 2. Here you can add the first name and last name of the user.
- 3. Here you can select the type of the user.
- 4. here you can ass which requester the user is connected to.
- 5. You can create the login ID for the user.
- 6. Here you can add the email for the user.
- 7 & 8. You can create & confirm.
- Once you save the user you will see them in the list.
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Import User
- You can use this feature if your user already exist in LabCollector.( LABCOLLECTOR -> ADMIN -> USERS & STAFF -> MANAGE USERS)
- To create requesters go to LSM -> ADMIN -> CONTACTS -> USERS.
- Click on the import option. You will see the below pop-up.
- In the Import form, select by double click in User type (LSM) column, the type of user you want to associate to the LabCollector user in the list.
- You can define the level of each user in the LSM. *Please check our KB to understand different levels in LSM.
- The user is then automatically created under the LSM.
Note: Users need the user type of staff, admin, or finance to conduct work. Users with the type of customer may not edit results.
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USER options
- When you click on any user, you will see various options.
- A. It takes you back to the list of all users in LSM.
- B. You can Add new user by clicking on this option.
- C. Here you can edit the information of user you have selected.
- 1. & 2. the users that are blocked or disabled cannot log in the LSM.
- 3. You can add the relevant equipment category which the user accesses while conducting experiments or is responsible for. Enter the first letter of the equipment in the auto search field, and click on the Plus button.
-*For categories to be visible here you need to configure them in equipment module. (click the link to see the KB)
Note: Equipment categories can be associated with each user. In this way, lab managers can quickly identify users’ profiles to execute specific jobs.
- D. Here you can delete the user if you want.
- E. Here you can create a team and add users into it. When you click on it you will see this pop-up.
- You can select the type of team. It can include staff members team or administrative team, etc.
- You can add the name of the team.
- Then you can add the users.
- Once you add members to the team, you can click on save.
- The teams and users will be visible on the right hand side of the pop-up. For example see below the added team Biolab consisting of staff.
- When you click on any user, you will see various options.
2nd step: Reagent and equipment
Related topics:
- Please see our KB to see how to start LSM.
- Please read our KB to know more about how to create parameters.
- Please read our KB to know more about how to activate case records.
- Please read our KB to know more about how to create reports.
- Read our manual on LSM.
- Check our KB on LSM usage guide from jobs to reports creation.
- Please see our KB check on how the token number can be used to access the report directly by the patient.
- Please read our KB on how to create a CoC by submitting the order from LSMRemote.