Privacy Policy

Effective Date: April 19, 2023 / Last Updated: July 02, 2025

AgileBio and LabCollector Privacy Policy

Our Commitment to Privacy

At AgileBio, we respect your privacy and are committed to protecting your personal data. We do not sell or rent your information to third parties for their marketing purposes without your explicit consent.

This Privacy Policy explains what information we collect, how it is used, stored, and protected when using our services. By using our services, you agree to the practices described here. If you do not agree, please do not use our services.

Information We Collect

We collect two main types of data:

User-Provided Information:
- Username and password needed to log in and use our services
- Optional contact details or other data provided via forms or communication
Usage and Technical Data:
- IP address, browser or device details, pages visited, and links clicked
- Cookies may be used to support navigation and basic usage tracking

We do not actively collect additional personal information beyond what is needed to access and use LabCollector.

How We Use Your Information

The data you provide is used for the following purposes:

To authenticate your access to LabCollector
To operate and maintain service functionality
To personalize user experience and provide support
Occasionally, to send service-related notices

We do not use your data for marketing or analytics purposes without explicit permission.

Data Sharing and International Transfer

We do not sell, rent, or share your personal information with any third parties.

All data accessed through the LabCollector app remains within your own LabCollector instance, stored locally or on your designated server
The app does not transmit data to AgileBio or any external service
No third-party integrations or external servers are involved in handling your data

Data Storage Location:
All data is stored on the server associated with the LabCollector instance you connect to. This server is typically located in the same continent or region as your organization.

Legal Compliance and Law Enforcement

We cooperate with law enforcement and third parties to enforce laws, protect intellectual property, and prevent fraud.

In response to a verified request related to a criminal investigation or unlawful activity, we may disclose your email address, login history, fraud complaints, and service usage, with or without a subpoena.

We will not share your personal information with authorities unless:

Required by a subpoena, court order, or similar legal procedure
We believe in good faith that disclosure is necessary to protect rights, prevent harm, or report suspected criminal activity

We may share data with trusted service providers, such as hosting, payment, or customer support partners, only when necessary to deliver services and under strict confidentiality.

How We Protect Your Information

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

LabCollector supports both HTTPS and HTTP. HTTPS connections are encrypted with SSL
No personal information is shared externally without your consent
Although we take every precaution, no transmission over the internet is completely secure

If your credentials are compromised, change your password immediately. If you are unable to do so, contact us here. AgileBio is not liable for any loss resulting from failure to secure your account.

Your Rights

You have the right to:

Access, correct, update, or delete the personal information you provide
Object to or restrict how we process your data
Manage your data through the app’s settings
Contact us for assistance or questions about your rights

You can reach out to us here.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and take effect immediately. Continued use of our services after any update means you accept the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us here.

FAQ

How to choose the best LIMS?

Choosing the right LIMS is crucial for improving lab operations. Consider factors like ease of use, customization, sample management, integration capabilities, compliance, security, customer support, and reporting tools. LabCollector LIMS is known for its flexibility, ease of use, strong integration, security features, and reliable support, making it an ideal choice to enhance lab efficiency and data management. (don't just take our words for it, see what our clients are saying about LabCollector: here)

What does LIMS stand for?

LIMS stands for Laboratory Information Management System. It's a software that helps labs manage, track, and document their data and processes, making lab work more efficient. LabCollector LIMS offers easy-to-use tools tailored to fit various lab needs, ensuring smooth operations. Read more

What are the advantages of a LIMS?

A LIMS offers several benefits, such as better data management, accurate record-keeping, streamlined workflows, compliance with rules, task automation, and detailed reports for decision-making. LabCollector LIMS enhances these advantages with user-friendly features and support, making lab work easier and more reliable.

How LIMS & ELN work together?

LIMS and Electronic Laboratory Notebook (ELN) work together to improve lab efficiency. LIMS handles data management, sample tracking, and workflow automation, while ELN capture experimental details and research notes. LabCollector LIMS integrates both systems seamlessly, ensuring lab data is well-organized and collaboration is smooth. Read more

How long does it take to implement a LIMS project?

Implementing a LIMS project typically takes several months to a year. Smaller projects might take around 3 to 6 months, while larger ones can extend to 12 months or more. Factors include the complexity of needs, organization size, customization, and resources. With LabCollector, the process is often faster and more efficient, thanks to its user-friendly interface and flexible options.

How do you host a LIMS?

Hosting a LIMS can be done in different ways: On-Premises, Cloud-Based, or Hybrid. Each method offers unique benefits based on lab needs and infrastructure. LabCollector LIMS supports flexible hosting options, ensuring labs can scale securely and access their data efficiently. Read more

How much does a LIMS cost? Is it expensive?

The cost of a LIMS varies widely based on features, customization needs, lab size, and user count. While initial expenses can be significant, a LIMS can save money over time by boosting efficiency and reducing errors. LabCollector offers flexible pricing options, including discounts for academic institutions, making it a cost-effective choice compared to other systems. Read more

What’s the best LIMS for research labs?

LabCollector is a top choice for research labs around the world thanks to its modular design, user-friendly interface, and flexibility. Whether you're managing samples, experiments, or equipment, LabCollector adapts to your workflow from small academic teams to large biotech organizations.

How does AI make LIMS better for labs?

AI helps labs work faster and easier. In LabCollector, you can talk instead of type with voice-to-text, get help improving your notes with tools like Trinka, and even spot safety risks. Soon, new features like smart chat, TagMaker, and quick summaries will be added. All of this saves time and helps lab teams focus on what matters most: their research.

Which LIMS offers efficient inventory management?

LabCollector offers a complete inventory management system through several of its core modules. Whether you're tracking chemicals, reagents, samples, or lab equipment, the system provides detailed records, barcode generation, stock alerts, storage mapping, supplier tracking, and more!

Are there any LIMS with Elasticsearch integration?

Yes, LabCollector integrates directly with Elasticsearch, giving you lightning fast global searches across samples, inventory, documents, and more. It also enhances tagging, cross-module indexing, and personalized search filters. This helps labs save time and reduce errors, especially in large datasets or multi-user environments.

FAQ