When I want to import large files, nothing happens?

In order to import long lists of fields (in mass record updater for example), you have to change settings of PHP in PHP.INI (using the Windows Manager, go to Settings > Configure servers > PHP or go to \AgileBio\LabCollector\conf). The … Continued

Issue in upload file: look at your PHP configuration

In php.ini file (using the Windows Manager, go to Settings > Configure servers > PHP), some functions can be modified to fit your needs. Don’t forget to reboot the servers to validate the modifications. Here are some example: ; Maximum … Continued

I get the error: “The program can’t start because MSVCR110.dll is missing from your computer. Try reinstalling the program to fix this problem” when installing or updating LabCollector for Windows

Can you please download here https://www.microsoft.com/en-us/download/details.aspx?id=30679 the Visual C++ Redistributable Packages. It seems that it’s missing from your computer. Choose the version 32 bit (VSU4\vcredist_x86.exe) instead of 64 bit (VSU4\vcredist_x64.exe) version. You should not need to reinstall LabCollector, just reboot … Continued

I can’t manage to view box scheme in Safari, why?

Box scheme opens as a pop-up so your internet browser needs to accept it. For that, you need to configure your safari browser to allow pop-ups. Drop down the Safari menu and choose ‘Preferences‘. Select ‘Security‘ tab and uncheck ‘Block … Continued

Error loading big reports in LabCollector

Error opening pdf reports in LabCollector: exception ‘Mpdf\MpdfException’ with message ‘The HTML code size is larger than pcre.backtrack_limit 1000000. You should use WriteHTML() with smaller string lengths. The PHP function preg_replace() has a maximum string length it will parse (by … Continued