Troubleshooting

  Your files have probably more than 1Mb and MySQL server is limited to 1Mb by default. You can increase the limit in my.ini (From Windows Manager, go to Settings > Configure Servers > MySQL or go to \AgileBio\LabCollector\conf): max_allowed_packet=16M … Continued

In order to import long lists of fields (in mass record updater for example), you have to change settings of PHP in PHP.INI (using the Windows Manager, go to Settings > Configure servers > PHP or go to \AgileBio\LabCollector\conf). The … Continued

  If you experience problems doing searches in modules, with 404 error or URL length too long, this can be fixed as described below.  Cause: This is due to the long list of fields beeing passed to the URL in … Continued

In php.ini file (using the Windows Manager, go to Settings > Configure servers > PHP), some functions can be modified to fit your needs. Don’t forget to reboot the servers to validate the modifications. Here are some example: ; Maximum … Continued

Can you please download here https://www.microsoft.com/en-us/download/details.aspx?id=30679 the Visual C++ Redistributable Packages. It seems that it’s missing from your computer. Choose the version 32 bit (VSU4\vcredist_x86.exe) instead of 64 bit (VSU4\vcredist_x64.exe) version. You should not need to reinstall LabCollector, just reboot … Continued

Box scheme opens as a pop-up so your internet browser needs to accept it. For that, you need to configure your safari browser to allow pop-ups. Drop down the Safari menu and choose ‘Preferences‘. Select ‘Security‘ tab and uncheck ‘Block … Continued

If you encounter difficulty to use fields (basic and custom) with scroll bar as select list and multiple choice select list, we advise you to look the OS settings. On the Apple menu, look at System preferences > General. Under … Continued