Troubleshooting

First, you need to stop the servers. With LabCollector server manager v2.6 and below, use the button STOP ALL. On Windows server, search for error.txt under C:\Program Files (x86)\AgileBio\LabCollector\apache\logs. Copy the file if you want to keep a backup on … Continued

With recent MySQL, the configuration is restrictive by default. Find the following line in my.cnf/my.ini: sql-mode=”STRICT_TRANS_TABLES,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION” Now, comment it out with # and restart your MySQL server.  

Apache setup pour URI too long? suggestion de fix: LimitRequestBody 10000000000 LimitRequestLine 1000000000 LimitRequestFieldSize 10000000  

  This type of errors almost always happens after update process that has not been completed. Please run http://YOUR_LABCOLLECTOR_ADDRESS/upgrade.php page on your browser and select appropriate update process.

It turns out that by default Windows 7 hosts file at C:\Windows\System32\drivers\etc\hosts has this line commented out: # 127.0.0.1 localhost to 127.0.0.1 localhost # ::1 localhost Simply uncommenting this line changes the localhost performance back to what it was supposed … Continued

Récupération de documents écrasés lors d’une mise à jour avec le backup Décompresser le fichier de backup. Vous obtenez deux dossiers : mysql et www Ouvrir www puis le dossier portant le nom de votre LabCollector Aller dans documents et … Continued

Since Java 7U51, non-signed applets are blocked for security reasons. In Java setup you can now define URLs of authorized sites (In Windows, Control Panel > Programs). Just add there your LabCollector IP or URL.

This happens when you use MySQL 4.1 or later with PHP 4. You need to download and use MySQL 4.0 instead as the new MySQL 4.1 uses a new authentication protocol only supported by PHP 5.

After installing LabCollector, if the error.log contains lines like: AH00052: child pid 3461 exit signal Segmentation fault (11) This is an IONCUBE LOADER v10.0.3 bug that has been corrected in 10.0.4 and you can replace taking it from: https://www.ioncube.com/loaders.php

Make sure your port 80 is free and is not used by Skype for example.   Another solution is to find the service “W3SVC” and disable it, or set it to “manual”. Open the Control Panel, open the Administrative tools … Continued